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Our Newsletter


Privacy Policy

Hope International Website Privacy Statement

This document was last updated on September 9, 2010.

ACKNOWLEDGEMENT AND ACCEPTANCE OF TERMS

Hope International is committed to protecting your privacy. At Hope International we protect your privacy as if it were our own. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when your computer interacts with our website. By accessing hopeint.org, you acknowledge and fully understand Hope International's Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.

1. What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, or fill out a form.In designing our website, we started with the simple belief that customer service is our number one priority. Therefore the customer information we collect is used to enhance our services to you, our customer.

When you visit our website, we collect non-personal information about your visit. We collect your IP address, browser type, domain name, and we log the length of time of your visit and the number of times you visit and purchase from us. We assign you a unique internal identifier to help keep track of your future visits. We use this information to gather aggregate demographic information about our visitors, and we use it to personalize the information you see on our website and the emails you receive from us (should you grant us permission to send to you). We keep this information for our internal use; we do not share it with others. This information is in no way tied to your personal information, including your email address.

Visitors to our website can register to be on our mailing list or request services. When you register, we will request some personal information such as name, address, email, telephone number, and other relevant information. If you are purchasing a product, we will request financial information. Any financial information we collect is used only to bill you for the services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. You may, however, visit our site anonymously.

We use third-party intermediaries. When you purchase from us, we send your credit card information, name, and billing address to credit card companies for verification and to authorize your purchase. The credit card information we collect is used to bill you for products you purchase, and if you provide prior consent, this information may also be shared with a third party partner. For your convenience, your information including credit card and order history is stored on a secure server that allows you to reorder by entering your email address and password.

2. What do we use your information for?

Any of the information we collect from you may be used in one of the following ways: 

  • To personalize your experience. Your information helps us to better respond to your individual needs.
  • To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested; except as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
  • To send pertinent emails. The email address you provide for order processing will only be used to send you information and updates pertaining to your order.

 

We occasionally run our own online surveys and we ask visitors for contact information (such as email address) and demographic information (such as zip code, age, or income level). We may use contact data from our surveys to send users information about our company. You may opt-out of the survey and also opt-out of any future mailings at the time of the survey. The demographic information is used to learn more about the types of people who visit our site. This information is not shared with any other parties currently. We reserve the right to share this information with other parties in the future in an aggregated format that would not disclose any personally identifiable information.

3. How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

To further protect your information, we utilize state of the art back-end systems and restrict employee access to your information. Unless specifically authorized by you, no outside party is able to access or receive any of your personal customer information.

To make sure you are accessing our secure server before you submit personal financial information, look at the lower left or right corner of your browser, or to the right of the location bar in newer browsers. If you see an unbroken key or a closed lock (depending upon your browser), the SSL is active. To double-check for security, look at the location line or your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https.” Some browser versions and some firewalls do not permit communication through a secure server like the ones we use at Hope International. If for any reason you cannot access the secure server, please feel free to place your order with us by phone at 1-800-468-7884. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. Hope International wants you to feel completely comfortable. If you have more questions about our security systems, or feel more comfortable ordering by phone, please call 1-800-468-7884 and we will be happy to help you.

4. Do we use cookies?

Hope International may use cookies to personalize or enhance your user experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web Server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website. If this interferes with you being able to place an order online, you can still place orders over the telephone or by contacting customer service at customerservice@hopeint.org.

Hope International uses tracking technologies to send anonymous information about your browsing habits to a third party company. Links in our email communications to recipients are tracked via Web Beacons once you land on our website. Web Beacons appear on our website as 1×1 transparent images which transmit information such as your operating system, browser, resolution, geographical location, products ordered, and order total. This information is used to help our webmasters and marketers understand the behavior of visitors to our website and understand the effectiveness of online and email messages. Your information is submitted anonymously, and no sensitive or personally identifiable information is transmitted.

When you place an order or sign up for any mailings, Hope International asks you for contact information (your name and email address). We may use your name and email address to send you our health newsletters and to inform you of sales and special offers. When you submit a product review on our website, you are required to log into your customer account. Your comments, first name, city, and state will be displayed. However, no information that would allow others to contact you will be disclosed by Hope International. Your information will be used for no other purpose than to allow you to submit product reviews.

5. Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect others or our rights, property, or safety.

If you place an online order, our secure order form requests contact, billing, and financial information (such as your credit card numbers for purchases). Contact information from the order form (email address, name, billing and shipping address, and phone number) is used to send orders and information about our company to you. Your contact information, including email address, is also used to get in touch with you should we have questions regarding your order or should we need to notify you of the status of your order. And yes, you can opt not to get email from us, as described in the opt-out section below.

6. Recommend product to a friend.

The information collected (friend’s name and email address) is used to send a one time only email to the friend letting them know about the product that the user recommends.

7. California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

8. Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act); we do not collect any information from any one under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

9. Terms and Conditions

Please also visit our Terms and Conditions of Service section establishing the use, disclaimers, and limitations of liability governing the use of our website at Terms & Conditions.

10. Your Consent

By using our site, you consent to our website’s privacy policy.

11. Changes To This Statement

Hope International has the discretion to occasionally update this privacy statement. When we do, we will also revise the “updated” date at the top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.

12. Contacting Us

If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us using the information below. 

  • Web: www.hopeint.org
  • Email: executivedirector@hopeint.org
  • Phone:828-649-0278
  • Mailing Address:
    Hope International
    151 Ascension Ln
    Marshall, NC 28753

 

Hope International will use commercially reasonable efforts to promptly respond and resolve any problem or question.

Additional Information

Opt-Out

If you decide that you would like to opt-out from receiving newsletters from us, our emails provide you with the opportunity to stop receiving these communications. Simply click on the unsubscribe link at the bottom of each email. You may also opt-out by sending an email to Customer Support at customerservice@hopeint.org. Simply type in the word “unsubscribe” followed by your email address in the subject line of the email (example: UNSUBSCRIBE youremail@emailaddress.com). Please note: You will continue to receive transactional-related emails (such as order confirmations) whenever you place an order.

Links

This site may contain links to other sites. Hope International is not responsible for the privacy practices or the content of such Web sites.

Delete/Deactivate

This site gives you the following options for removing your information, including email address, from our database, to not receive future communications, or to no longer receive our service.

  • You can send email to Customer Support at customerservice@hopeint.org.
  •  You can send mail to the following postal address:
    Hope International
    151 Ascension Ln
    Marshall, NC 28753                                                                                                   
    USA
  • You can call the following telephone number: 828-649-0278.

Change/Modify

Our site provides you the opportunity to correct or update your account information, including email address. You can do this by:

  • Accessing the “My Account” page and clicking on the “Billing, payment and password settings” link.
  • Send mail to the following postal address:
    Hope International
    151 Ascension Lane
    Marshall, NC 28753
    USA
  • You can call the following telephone number: 1-800-468-7884.

When You Send Email to our Customer Service Department

We provide email links on our “Contact Us” page that allow you to contact us directly with any questions or comments you may have. We read every message sent in and try to reply promptly to every one. The information you send us is used to respond directly to your questions and comments. We also keep your email correspondence on file so that we may better serve you should you have additional questions in the future. Your personal information is shared with third parties (such as manufacturers) only with your explicit permission.